Infrakor

Last updated: 7 September 2026

1. MADE-TO-ORDER PRODUCTS

All current INFRAKOR products are made after an order is placed. Production and fulfilment are handled by Printful. INFRAKOR remains the customer’s seller and point of contact for the order.

Because production may begin shortly after payment confirmation, requests to change a size, colour, address or product may not be operationally possible once production has started. This does not remove statutory consumer rights.

2. PRODUCTION TIME

Production time is separate from delivery time.

• Printful’s current typical production and fulfilment time is 2–5 business days.
• Peak periods, stock availability and products requiring additional quality checks may take longer.

3. DELIVERY DESTINATIONS

INFRAKOR intends to deliver worldwide. The countries and delivery methods actually available for a particular product and address are shown during checkout. Certain destinations may be unavailable because of legal restrictions, carrier limitations or product availability.

4. DELIVERY CHARGES AND ESTIMATES

Delivery charges and available methods are calculated during checkout before the customer confirms the order. Delivery estimates are estimates rather than guaranteed appointment dates unless expressly stated otherwise.

• Production and fulfilment normally take 2–5 business days.
• Shipping after fulfilment generally takes 1–20 business days, depending on the product, destination and selected delivery method.
• The estimated delivery date displayed for an order includes both production and shipping and is not a guaranteed appointment date.

Where no specific date or period is agreed, INFRAKOR delivers without undue delay and within the period required by applicable consumer law.

5. SPLIT SHIPMENTS

Products may be manufactured at different facilities. One order may therefore be delivered in more than one parcel, potentially on different dates. Customers will not be charged additional delivery costs beyond the amount accepted during checkout unless a later change is expressly agreed.

6. ADDRESS ACCURACY

Customers must provide a complete and accurate delivery address. If an address error is noticed, contact contact@infrakor.net immediately. INFRAKOR will attempt to correct it, but changes cannot be guaranteed after fulfilment begins.

If a parcel is returned because of an incorrect address, refusal or failure to collect it, INFRAKOR will contact the customer. Reasonable re-shipping costs may be charged where legally permitted and where the customer is responsible.

7. CUSTOMS AND IMPORT CHARGES

Orders delivered across customs borders may be subject to import duties, taxes or carrier handling fees. If these charges are not collected during checkout, they may be charged by local authorities or the carrier and are normally the customer’s responsibility. INFRAKOR cannot control those charges.

8. DELAYED OR LOST PARCELS

If tracking has not updated for an unusual period or a parcel is shown as delivered but cannot be located, contact contact@infrakor.net with the order number. INFRAKOR will investigate with the fulfilment provider and carrier.

Customers should report delivery problems promptly, but operational reporting windows imposed by a carrier or fulfilment provider do not reduce mandatory consumer rights against INFRAKOR.

9. DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT PRODUCTS

Contact contact@infrakor.net with the order number, a description of the problem and clear photographs of the product and packaging where relevant. Do not send a product to the address printed on the parcel without return instructions.

After verification, INFRAKOR will provide the remedy required by law and may offer replacement, repair, price reduction or refund as appropriate. Return or replacement costs for a legally non-conforming product are not charged to the customer.

10. CHANGE OF MIND AND RIGHT OF WITHDRAWAL

Consumers generally have fourteen days to withdraw from an eligible distance purchase. Full conditions, deadlines and the model form are provided on the Right of Withdrawal page.

An existing INFRAKOR design printed after the order is placed is not automatically “personalised” for withdrawal purposes. The statutory exception may apply where a product is made to the customer’s individual specifications or clearly personalised using information supplied by the customer.

11. HOW TO REQUEST A RETURN

For items that arrive damaged, defective or misprinted, no physical return is needed: email contact@infrakor.net within 30 days of delivery with the order number and photos, and INFRAKOR will arrange a free reshipment or refund directly with the fulfilment partner.

For any other eligible return (for example a change-of-mind withdrawal), follow these steps:

• Use the online withdrawal form or email contact@infrakor.net.
• Include the order number, products concerned and a clear description of the request.
• Wait for the applicable return address and instructions before shipping — INFRAKOR will confirm this on a case-by-case basis, since it depends on the product and fulfilment facility.
• Use protective packaging and retain proof of shipment.

Return locations can differ depending on the product and fulfilment facility. A fulfilment provider’s address must not be used as INFRAKOR’s legal correspondence address.

12. RETURN COSTS

For an eligible change-of-mind withdrawal, direct return costs are normally paid by the customer unless INFRAKOR agrees otherwise or applicable law requires INFRAKOR to pay them. INFRAKOR bears the appropriate costs for damaged, defective, incorrect or legally non-conforming goods.

13. CONDITION OF RETURNED GOODS

Customers may inspect goods as they reasonably would in a physical shop. A customer may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

14. REFUNDS

Where withdrawal applies, INFRAKOR refunds the product price and the cost of the least expensive standard delivery method originally offered. Extra delivery costs resulting from a more expensive method are not refundable.

The refund is made using the original payment method unless otherwise agreed without additional cost. INFRAKOR may withhold a withdrawal refund until the goods are received or the customer supplies evidence that they were returned, whichever occurs first.

15. CONTACT

Shipping, return and order support: contact@infrakor.net